FAQ

Data is stored on the Amazon Cloud and the customer owns their data.

WMC employees do not have direct access to customer data, except where necessary for technical support, system management, maintenance, back-ups and other purposes separately authorized by the customer in writing.  Access to customer data is further restricted to technical and customer support staff on a need-to-know basis.  

WMC is a Software as a Service (SaaS) based platform, you pay for the system based on your usage.  WMC being a fully cloud-based solution means there is no hardware to buy, no IT staff required and no need for a large capital expenditure to implement.  In addition, the system is continually updated, so no need to pay for costly upgrades.  

No, they were designed to work together but you can use them independently.

No, 24/7 remote support is included in your subscription.

Each request is evaluated independently, and we are very receptive to ideas which improve the software.

No, we do not but we integrate to a wide variety of 3rd party batch panels. Contact us for a comprehensive list.

Yes, currently we have integrations available for QuickBooks, Oracle EBS and NetSuite. We are open to interface with other ERP software.

Yes, the WHERE’S MY CONCRETE? customer app integrates with most 3rd party dispatching software as well as our own.

You may use your current GPS or telematics provider. If you do not have a provider, we may pull GPS coordinates from the tablets in the truck.

Yes, users may place orders through the app which is then sent for approval by the customer service representative or dispatcher.

It was developed for use on a tablet. It is mobile friendly.

Yes, it integrates with dispatching software.

Yes, it currently integrates with Construct Connect. If you prefer a different lead generation tool, please reach out and we will work to create a new interface.